Industry Business Outlook for the Insurance industry in Africa.

Customer demands continue to evolve to reflect social change, an increased focus on ESG concerns, new engagement channels and a shift in the economic landscape. As such, insurers need to focus on identifying customer needs and ensuring the journey is easily accessible from start to finish. Digital transformation focuses on improving the customer journey, and firm's agility and responsiveness across the insurance sector. While this is good for customers, it's also great for insurers supporting sustained growth and driving future innovation.